How to get rid of the general exclamation point iCloud error in iTunes on Mac OS X Lion

Brian November 14, 2011 5

iTunes Match

So you signed up immediately upon reading that Apple has launched iTunes Match and although most of your music library was matched, you noticed some interesting iCloud error. We explain what the image means but how exactly do you get rid of that general, exclamation point iCloud error? We’ll show you.

Video demo at the bottom of the post.

  • Open iTunes
  • Click the iCloud image on the menu (in the same bar as ‘Artist’, ‘Name’”
  • Scroll to the top and select the songs with the exclamation point error
  • Right-Click and click “Add to iCloud”
  • Click off the selected tracks

You’ll notice that the exclamation points are now gone and they should now be manually uploaded to iCloud.

More tips here.


  • kinaed

    This did not work for me (as of last night). I have several U2 albums, one of which is having issues that may be related to another; one I ripped (War) and another I purchased from iTunes (Under a Blood Red Sky). All of the songs from the iTunes purchase are fine, including “Sunday Bloody Sunday”, but the same song on War will not upload to iCloud. The song “Drowning Man” from War will also not upload. While “Sunday Bloody Sunday” is on both albums, “Drowning Man” is not duplicated on any other album.

    Any clue as to what the issue might be?

    • http://twitter.com/logicbrian Brian Moore

      I’ve had success in converting them into a new MP3, removing the original files off of iTunes and putting the newly converted file on. Hope that helps.

  • DCIFRTHS

    This solution is not working ring for me. Any other thoughts or suggestions? Thanks!

    • http://twitter.com/logicbrian Brian Moore

      Read the below reply

  • http://www.facebook.com/profile.php?id=151801228 Zachary Scott Oxley

    What about the error message “This item is not eligible for iCloud.”?  Other songs from the same album as the one with an error message have been uploaded to iCloud…  Do you suggest trying the .mp3 conversion route?

    Thanks for your help!